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AHMEDABAD OFFICE PICKUP
In-Person Collection & Inspection in Ahmedabad
Collect your authentic UAE purchases directly from our central Ahmedabad office (Navrangpura / C.G. Road) and inspect your items in person before completing final payment.
Frequently Asked Questions
Everything You Need to Know
Clear answers on ordering, 30% advance deposits, 70% balance payments, inspection, and Ahmedabad office collection.
Can I order from Noon UAE?
Yes. Send us the Noon UAE (noon.com/uae-en/) product link. We inspect the seller listing, verify stock in Dubai, and calculate the total landed cost.
Can I order from Amazon UAE?
Yes. Send us the Amazon UAE (amazon.ae) product link. We check the UAE price, shipping weight, and applicable courier charges.
Is this service available across India?
No. Currently this service is available only in Ahmedabad, Gujarat. More cities and locations will be added in future expansions.
Do you provide home delivery?
We operate on a convenient office pickup model in Ahmedabad. This allows you to personally open, inspect, and verify your UAE-purchased product in person before paying the remaining 70% balance, ensuring 100% authenticity and eliminating any courier damages or transit losses.
Where do I collect my order?
From our designated Ahmedabad office/pickup location: Navrangpura Commercial Complex, Off C.G. Road, Ahmedabad 380009. Hours: Monday to Saturday: 10:30 AM – 7:30 PM. Exact pickup instructions and your 6-digit Pickup OTP will be provided after the order arrives and is ready.
How much advance payment is required?
A 30% advance payment is required after order confirmation via the secure Razorpay payment gateway. The remaining 70% balance is payable when the product arrives in Ahmedabad and is ready for pickup.
Is the 30% advance refundable?
The business policy is that the confirmed-order advance is non-refundable after Dubai purchase confirmation. This applies if the customer cancels the order, changes their mind, refuses pickup, or fails to complete the order terms. If the merchant in UAE cancels the listing or is out of stock, your advance is refunded 100%.
How do I pay?
Payments are processed securely through the official Razorpay payment gateway using UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Credit Cards, and Debit Cards. We never store or handle your card data.
Can I return the product?
Because each product is individually purchased for you from official UAE retailers (Noon or Amazon UAE), orders cannot be returned or exchanged once bought in Dubai. You are encouraged to thoroughly inspect your item during office pickup before completing final payment.
What about electronics warranty?
Electronics warranty is strictly subject to the applicable manufacturer or brand warranty terms in the UAE. Certain global brands (like Apple) offer international warranty, while other brands require warranty claims to be processed through authorised UAE service centres. Indian warranty coverage is not guaranteed.
How long does the shipment take?
Expected processing and arrival time is approximately 3–5 working days after successful purchase/processing, subject to product availability, flight cargo schedules, customs clearance, and applicable operational factors.
Will I get a UAE VAT invoice?
Where applicable, a proper UAE VAT invoice will be provided for the purchased product from the UAE platform.
Can another person collect the parcel on my behalf?
Yes, provided they carry their own physical Government Photo ID, a signed authorization note from the buyer, a photo of the original buyer's Government ID, and the valid 6-digit Pickup OTP.
Are other cities in Gujarat or India available?
Currently, the service is available in Ahmedabad only. We plan to expand to Surat, Vadodara, and Rajkot in subsequent operational phases.