Service Agreement & Operating Policies

1. Nature of the Service

This platform acts solely as a cross-border assisted shopping and product sourcing concierge service on behalf of customers residing in Ahmedabad, Gujarat, India. We do not manufacture or hold inventory of the items listed on external websites. All procurement is executed from third-party UAE online merchants, including Noon UAE (noon.com) and Amazon UAE (amazon.ae).

2. Service Territory

Our service is centered in Ahmedabad, Gujarat, India. Customers residing outside Ahmedabad who place orders are warmly welcome to collect their orders in person from our convenient Ahmedabad office location. We do not provide forwarding or third-party courier delivery across India to protect package integrity.

3. Ahmedabad Office Pickup • Personal Inspection

Office Collection Model: Customers agree that orders are collected in person from our central Ahmedabad office: Navrangpura Commercial Complex, Off C.G. Road, Ahmedabad 380009. This model allows customers to personally inspect items before completing final payment and prevents courier handling damages.

• Collection hours: Monday to Saturday: 10:30 AM – 7:30 PM.
• Collection should occur within 14 calendar days of receiving your pickup notification.
• Please bring any valid Government Photo ID (Aadhaar, Driving License, Passport) for verified handover.

4. Payment Structure • 30% Advance Deposit

Orders require a dual-stage structured settlement:

• 30% Advance Payment: Payable online via the official Razorpay payment gateway upon quotation confirmation. Sourcing and purchase at the UAE merchant will not begin until the 30% advance is cleared.
• 70% Balance Payment: Payable via Razorpay or counter link at our Ahmedabad office after personal inspection of the parcel.
• 30% Advance Commitment: The 30% advance payment is committed to purchasing your item in UAE once confirmed. If the UAE seller cancels or is unable to fulfill the item, 100% of the advance is refunded immediately.

5. Electronics Warranty • International Coverage

All electronic products are subject strictly to the applicable manufacturer and brand warranty terms in the UAE. Certain global manufacturers (such as Apple) may provide international warranty coverage in India, whereas other manufacturers restrict warranty servicing to authorized service centres in the United Arab Emirates.

We do not guarantee Indian warranty coverage or provide local after-sales warranty servicing. Customers must independently verify warranty terms before confirming an electronics procurement request.

6. Product Packaging • Open-Box Inspection Policy

Due to international civil aviation security, freight carriage standards, and customs declaration regulations, certain high-value goods—specifically electronics such as mobile phones, laptops, and smartwatches—may arrive in open-box condition for serial number and battery safety verification. Factory-sealed packaging cannot be guaranteed unless explicitly agreed in writing prior to procurement.

7. Limitation of Liability

We shall not be liable for transit delays caused by flight cancellations, airline cargo delays, customs examinations, regulatory holds, severe weather events, or merchant stock discrepancies beyond our reasonable control. In all instances, our maximum aggregate liability shall be limited strictly to the fees received for the specific transaction.