Cancellation, Return & Refund Policy
Last updated: September 2026
📋 Custom UAE Order & Inspection Policy
Because every order is custom-purchased on your behalf directly from official UAE retailers (Noon UAE & Amazon UAE), orders cannot be cancelled, returned, or exchanged once bought in Dubai. You have the full right to open and inspect your product in person at our Ahmedabad office before completing the remaining balance.
1. 30% Advance Deposit Policy
Upon approval of the landed cost quotation, the customer must pay a 30% advance deposit via Razorpay.
- Non-Refundable Condition: Once our Dubai procurement agent places and confirms the order with the UAE retailer, the 30% advance payment becomes non-refundable.
- This applies if the customer cancels the order, changes their mind, refuses to complete the 70% balance, or fails to pick up the parcel from our Ahmedabad Office.
- 100% Refund Guarantee for Stock Outages: If the UAE seller cancels the listing, runs out of stock, or if the item is rejected by our Dubai inspection team for defects prior to flight departure, 100% of your advance payment is promptly refunded back to your original source account via Razorpay.
2. Helpful Pre-Order Verification
Customers are kindly advised to verify their product details before confirming their order, including:
- Exact model number and hardware variant (e.g. storage capacity, processor version, frequency bands).
- Color name and finish.
- Apparel/footwear sizing charts (UK/US/EU conversions).
- Fragrance concentration (EDP, EDT, Parfum, Attar) and bottle volume.
- UAE seller ratings and product reviews on noon.com and amazon.ae.
3. Office Inspection Desk
To guarantee maximum trust and complete transparency, every customer is invited to physically inspect the external parcel and manufacturer packaging at our Ahmedabad Office counter before completing the 70% balance settlement and unboxing.
Once you inspect, accept, and provide your 6-digit Pickup OTP for collection, your handover is complete!
4. Statutory Consumer Rights
Where legally required by applicable Indian consumer protection regulations, statutory rights or remedies that cannot be lawfully excluded shall remain unaffected by these published terms.